> ## Documentation Index
> Fetch the complete documentation index at: https://docs.azvian.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Support
> What's covered, and how to get help
**Draft — not yet reviewed by azvian.** The terms below are placeholders modeled on Perfex CRM's own published support terms (the reference product for this CRM's feature scope), not azvian's actual decided policy. Replace the specifics (duration, price, contact channel) with real terms before this ships or is linked from the CodeCanyon listing.
## What's included
Your purchase includes **6 months of support** from your purchase date, covering:
* Help installing this CRM on your server
* Bug fixes for issues in the unmodified core code
* Guidance on using the built-in features
Support does **not** cover:
* Customizing the app for your specific business needs — see [Customizing with Hooks](/crm/customizing) if you're comfortable extending it yourself; most of that is designed to need no core changes
* Issues caused by editing core files directly instead of using the hooks system
* Server administration, hosting setup, or third-party service configuration (Stripe, your SMTP provider, etc.) beyond pointing you at the right settings screen
* Anything on the optional [Staff Chat add-on](/crm/addons)'s hosting requirements
Support can be extended a further 12 months for a fee — see your purchase page for current pricing.
## How to get support
Placeholder — decide the real channel: a support email address, a ticketing system, a forum, etc.
## Payments and mail — a note before you ask
This CRM never ships with anyone's SMTP or Stripe credentials, including azvian's own. Every installation — including the demo you may have tried before buying — uses its own credentials, entered by the site owner at [Admin → Integrations](/crm/admin-guide#integrations), and no payment or email will work until you've done that. This isn't a bug or something support can turn on for you.