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Calendar

Staff → Calendar. Events are either private (visible only to the person who created them, not even admins) or public (visible to all staff).

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Company newsfeed

Staff → Newsfeed. A shared, company-wide feed — anyone can post, anyone can comment. Unlike ticket/task notes, newsfeed posts and comments are visible to the whole team by design, not private.

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Personal to-do list

A per-user to-do widget on the Staff dashboard. Strictly personal — there’s no admin override or shared view into someone else’s list.

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Staff directory

Staff → Directory. A browsable list of everyone on the team, with photo, phone, department, and title — set on each person’s own Profile page.

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Knowledge base

Staff → KB (internal) and Client Portal → Knowledge Base (customer-facing). Articles are organized into admin-managed categories, written with a rich-text editor, and can be linked directly from a support ticket reply. Publishing is a separate step from saving a draft.

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Media library

Staff → Media. A shared, browsable file library — anything uploaded here is available to reference (for example, embedding an image in a knowledge base article) rather than living as a one-off attachment on a single record.